SALON HOME PAGE

Salon Coordinator Duties

It goes without saying that the core reason for reception is client services. We want every guest to feel welcomed and happy when they arrive. Parking is a pain in the butt sometimes, so if we greet them properly and provide extraordinary custimer service, they are less likely to complain about the parking and it sets the tone for the entire visit! Greet each guest with a warm and inviting welcome. Offer them a seat in the lounge area outside the studio if we are wrapping up with our current guest. Let them know the status of their appointment and that we will be with them shortly. Be sure to finish up your greeting with an offer of a warm or cold beverage. Check in the client using Rosy and alert the stylist that their next appointment has arrived. 

 

Arriving  

Clock In.

Check the status of towels from the previous day. If needed, start laundry.

Check white steamed towels and make certain there are enough prepared for the current day.

Empty water condensation tray from facial towel steamer.

Fill coffee reservoir with water. Make certain the cream & sugar containers are topped off and clean.

 

 

Throughout Shift 

Check in any incoming inventory. Compare inventory received against the enclosed packing slip. If there are any discrepancies, please note on packing invoice and call Gail Chambers (our Davines Rep) and inform her of any discrepancies.

Make any adjustments necessary when checking the order in as received in the Rosy program.

MANAGE> INVENTORY> ORDERS > PLACED 

File packing and invoice slips in file drawer invoice folder. 

Put out new inventory. Please put new stuff in the back and bring previous retail forward. 

 

Dusting. The shelving and fixtures in the salon get very dusty rather quickly. This is not limited to the retail shelves. The window ledges, countertops and dark walnut fixtures shelving are what clients are seeing while they are sitting in the chair. Please be mindful of all shelving when dusting and respect the client "space" when clients are in salon. In other words, don't spray a blast of furniture polish so that it bothers the client or lands in their drink! 

Cabinetry below our stations should be kept dusted and polished as well. HAIR and SKIN dandruff land EVERYWHERE! Dusting is part of Every day in the salon. Don't forget the window side of the shampoo bowl. Hair and dust hide behind this area and should be wiped down daily.

 

Mirrors/glass/fixtures . We usually clean mirrors, chair bases and chairs at the end of our shift. We will be responsible for cleaning our immediate stations. Reception should be sure that the sliding door is free of fingerprints and clean. This includes the little ledges on the door, that collect hair and dust as well. The stainless shampoo base should be wiped and polished as well. Hair hides everywhere on the shampoo chair. Be sure and get inside the cracks and crevices. 

 

Tearing Foil. Please see Kelli for instructions on how we tear foils for highlighting. 

 

Mid Shift 

Check status of towels, if needed start laundry.

Confirm appointments for the next working day that have NOT been confirmed. 

If you need a reference to the colour codes and what each colour represents, you may find the COLOR KEY link on the SCHEDULE page (on the left-hand side, under WAIT LIST).  All appointments should be a blue/teal color, indicating the appointment has been confirmed either by the client or in person. If you see GRAY or RED, they have NOT been confirmed. 

Fill coffee reservoir with water.

 

 

"Wrapping It Up"

Empty all trash to break room and re-bag each trash receptacle. 

Make sure towels are complete for the day and put away.

Fill coffee reservoir with water.

Fill coffee carousel. Coffee can be found in the storage footrest ottoman in front of shampoo chair. We only fill the front side of the carrousel. 

Fill Cream and Sugar.

Clean hand washing sink and make sure all colour bowls, brushes and whisk are cleaned and put away.

Sweep the floor and Wipe down surface areas on last time.

Empty water condensation tray from facial towel steamer.

 

 

Saturday Only Duties:

Empty Eye-Vac into the trash can in the break room.

 

 

Directions: 

Which direction are you coming from?

From Davis (80 East)

Keep left to take I-80 Bus E/US-50 E/Capital City Fwy E toward US-50/Sacramento/South Lake Tahoe/Capital City Fwy. Merge onto I-5 N via EXIT 4A towardRedding/CA-99.Take the J Street exit, EXIT 519B, toward Downtown. In four blocks Turn right on 7th Street. Turn right on L Street and turn onto 6th Street. Street parking as well as on site lot parking is available. (Street parking about 1.25 per hour. On site lot parking is $5.25 per hour) There is also parking available at Macy's for three hours with validation from Macy's no purchase necessary. 

 

From Natomas Area (5 South)

Take the J Street exit, EXIT 519B, toward Downtown. Go to 7th Street and make a right. Turn right on L Street Turn right on L Street and turn left on 6th Street. Street parking as well as on-site lot parking is available. (Street parking about 1.25 per hour. On site lot parking is $5.25 per hour) There is also parking available at Macy's for three hours with validation from Macy's no purchase necessary. 

 

From EDH-Folsom-Gold River- (Hwy 50 Heading West)

Take the exit toward Downtown/10th Street. Follow 10th Street to L Street. Make a left on L Street. In 4 blocks Turn left on 6th Street. Street parking as well as on-site lot parking is available. (Street parking about 1.25 per hour. On site lot parking is $5.25 per hour) There is also parking available at Macy's for three hours with validation from Macy's no purchase necessary. 

 

 

From Elk Grove-

CA-99 N to Sacramento. Take the exit toward Downtown/10th Street from I-305 W/I-80BUS W. Follow 10th Street to L Street. Turn left on L Street. In 4 blocks Turn left on 6th Street. Street parking as well as on site lot parking is available. (Street parking about 1.25 per hour. On site lot parking is $5.75 per hour) 

 

Confirmation Calls:

ALL Gray & Red Appointments for the next work day must be confirmed before end of shift.

EXAMPLE:

If on Wednesday Gray or Red Appointment are visible for Thursday, you must make call to confirm.

If the Gray or Red Appointment is visible for Friday, click on APPOINTMENT LOG and click RESEND.

If the client responds before you make calls the following day, it will save you a phone call.

We encourage all clients to use the email confirmation feature whenever possible.

 

Here is a script for you to use the first few times.

LIVE ANSWER

Hi, this is Stuart from Kevin Michael Salon calling, may I speak with NAME ?

Hi NAME, I'm calling to confirm your TIME  appointment with STYLIST NAME on DATE & TIME  for SERVICE SCHEDULED. 

 

LEAVING A MESSAGE 

Hi, this is Stuart from Kevin Michael Salon calling to confirm your TIME  appointment with STYLIST NAME on DATE & TIME  for SERVICE SCHEDULED.  If you have any questions regarding your appointment, please feel free to give us a call at 916-448-5040, otherwise, we look forward to seeing you then! Have a great day!

 
 
 
 
 
 

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